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| Capabilities: Procurement capabilities |
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- No formal process, can not maintain many relations
- Low awareness of marketplace
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- Good knowledge of the market space
- Easy to maintain multiple relations
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- Eco-system of technology partners
- Educate about the market
- Market by partners who have direct relations
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Capabilities: Legal department and budget for lawyers |
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- Not common. Primary protection from non-performance – Relations
- Short contracts
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- Always. Primary protection from non-performance – Contracts
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- Focus on result, not the process
- Short contracts, focus on content
- Demonstrate trust worthiness, not compliance to formalities
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Maturity: Maturity of IT department (for non-IT company) |
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- IT department is rudimental. Need vendor that will take care of the process
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- High, tend to retain the process ownership
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- Wide view on SMB IT needs Consulting service to work starting with business vision Mature and reliable processes
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Maturity: Technology used |
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Maturity: Communication preferences |
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- Formal, Watch out for political consequences, focused on contract and process
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- Make live communications easy. Leave only as much bureaucracy and formalities as absolutely necessary
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Size Matters: Relative importance of the initiative |
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- 50% of his outsourcing budget. Strategic importance, project must be a success
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- One of 30 other projects of similar size. John is hardly aware of project details
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- Deliver! One failure means a lot!
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Size Matters: Organizational maturity |
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- Low, not compatible with formal QA systems
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- Level of formalization and suitability for formal QA systems (CMM, ISO) is high
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- Focus on content, do not overload with unnecessary details and formalities. Focus on end result
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Size Matters: Planning horizon |
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- 1-2 years. Interested in immediate conditions of country of choosing
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- 3+ years. Choice of country is strategic, goes before the vendor
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- Be ready for constant change
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Size Matters: Availability of industry-standard metrics |
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- Most metrics can be compared to other large companies
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- Focus in internal meanings and metrics, strive for maximum efficiency
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Size Matters: Level of formalization |
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- High. Detailed formal specs are likely to exist
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- See the big picture; capability to work with little specs; ability to ask right questions, to extract knowledge
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Size Matters: Volume of work expected |
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- Low, need vendor small enough to get management attention and good resources
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- Need vendor capable to scale up with the next project
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Size Matters: Concern about public image |
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